Where is my nearest Videocon Mobiles Authorized Service Centre (ASC)?

Please click on the Videocon Mobiles Authorized Service Centres (ASC) list provided on the website. Click here to know more...

How can I contact Videocon customer service?

You can contact us on 0124 -33660000 or prefix the STD code of your state capital or via email at support@udcl.in. The call centre timings are 09:00 AM -06:00 PM.

What kinds of repair does the Videocon warranty cover?

The Videocon limited warranty provides, free of charge, repairs to your mobile phone for manufacturing defects. Click here to know more...

What kinds of damages are not covered under the Videocon Mobiles limited warranty?

There are circumstances where your phone is not covered by the Videocon limited warranty. Click here to know more...

What is the warranty period of Videocon Mobile phone?

The warranty period is for 12 months effective from the date of purchase from a dealer
What is the warranty period for mobile phone accessories (Battery charger and Hands free etc.)?
The warranty for Accessories is six months from the date of purchase

How will I avail the warranty services?

Please bring your phone to the nearest Videocon Mobile Authorized Service Center (ASC) for inspection.

If your phone still displays the message, please bring it to the nearest Videocon Mobiles Authorized Service Centre (ASC) for inspection.

Can I get my faulty accessories repaired at the Videocon Mobiles Authorized Service Centres (ASC)?

Videocon will replace a faulty Videocon original accessory, which is under warranty, with a new one. If you have purchased the accessory from a retail outlet, you should bring the faulty accessory together with your commercial invoice back to the outlet to get a new replacement.

I lost my phone. How do I block the phone to prevent unauthorized use?

Videocon does not have a system to block the phone. However if you were to provide us the phone’s IMEI number, we can alert the Videoocon Authorized Service Centres (ASC) about the lost phone. You are also advised to make a police report.

My Videocon Mobile phone has a virus. How do I remove it?

You are advised to take the phone to the nearest Videocon Mobiles Authorized Service Centre (ASC).

Why is an IMEI (International Mobile Equipment Identity) number important and how do I retrieve the IMEI number from my mobile?

The IMEI number is a 15 digit unique code that is used to identify a mobile phone to a GSM network. The IMEI number can be retrieved by keying in *#06# and the 15 digit unique code will be displayed on the screen. In the unfortunate event that your mobile is misplaced, provision of this IMEI number to the police and telco service provider would be useful.

My phone is requesting a PIN/PIN2/PUK/PUK2 code?

Your phone is equipped with one or more codes to protect it against unauthorized use. The PIN and PUK codes actually protect the SIM card, a small card inside your phone that establishes the network connection.

In most cases, your operator or service provider is the best source of assistance with PIN and PUK codes.

»  The most common code is the PIN (Personal Identification Number) code, which you     set yourself and can activate and inactivate by following the instructions in your     user manual

»  The PIN2 code is a PIN code which acts as a second layer of protection for certain     features of your phone. It functions in the same way as the PIN code, and more     information is available in your user manual

»  If the PIN code is entered incorrectly multiple times, your phone may request a PUK     (Personal Unblocking Key) code. The PUK code is an 8-digit code provided by your     operator or service provider.

»  If the PIN2 code is entered incorrectly multiple times, your phone may request a     PUK2 code.

Please contact your operator or service provider for assistance with your PIN and/or PUK codes. If you have already contacted your service provider and the code provided did not work, you will have to obtain a new SIM card from your operator or service provider.

My phone is requesting a security code?

Your phone is equipped with one or more codes to protect it against unauthorized use. Please note that the security code, which protects the phone itself, differs from the PIN code, which protects the SIM card.

»  Enter the default security code: 0000. Only try this once.

If your phone still requests a security code, please bring it to the nearest Videocon Mobile Athorized Service Centre (ASC) for inspection.

My phone displays "SIM card rejected" or "SIM card unaccepted"?

The SIM (subscriber identity module) card is a small card inside your phone that establishes a network connection. The SIM card is provided by your operator or service provider. In most cases, they are the best source of assistance with SIM card problems. Your phone may display a SIM card error message if:

»  The SIM card is out of alignment. If the phone has recently been dropped, bumped,     or opened, the SIM card may need adjusting. Follow the SIM card installation     instructions in your user guide.

»  The PUK (Personal Unblocking Key) code is entered incorrectly multiple times. This     can inactivate the SIM card. If inactivation appears to be permanent, contact your     operator or service provider for a new SIM card.

»  You have recently changed service providers. In this case, either your SIM card or     your phone may be configured for your previous operator and may require     reconfiguring. It may also be that your phone is configured so that it cannot be used     with a SIM card from a different operator or service provider. Please contact your     current operator or service provider for assistance.

If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your operator or service provider to have the SIM card tested and/or replaced. Or alternately, bring your phone to the nearest Videocon Authorized Service Centre (ASC) for inspection.

My calls break up/are dropped?

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or the other end of the connection.

In most cases, your operator or service provider is the best source of assistance with issues regarding signal strength.

»  Signal strength is indicated by the signal indicators at the left side of the phone's     display.

»  These indicators move up as the strength of the signal increases and down as the     signal decreases.

»  To increase your phone's signal strength, try moving your phone slightly, or move     towards a window if you're calling from inside a building.

If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your operator or service provider can provide you with more information on network coverage. If you believe that the problem may be with your phone instead of the network, please bring your phone to a Videocon Mobiles Authorized Service Centre (ASC) for inspection.

How do I set up a Bluetooth connection?

If your Videocon phone supports Bluetooth wireless connections, you can usually activate Bluetooth from the menu titled Connect., Connections, or Connectivity:

»  Bluetooth active – Select Yes to enable Bluetooth.

»  My telephone's visibility – Select Shown to all if you want your device to be found by     other Bluetooth devices. If you select Hidden, your device cannot be found by other     devices.

»  My Bluetooth name – Define a name for your device.

How can I get the software of my phone updated?

Please take your phone to your closest Videocon Mobiles Authorized Service Centre (ASC).

Where can I get settings for browsing (WAP, GPRS) and MMS?

Please visit our nearest Videocon Mobiles Authorized Service Centre (ASC).

How can I synchronize phone data with my PC?

To synchronize data from your phone with compatible PC software, use Videocon Phone PC Suite. Videocon PC Suite is free PC software that allows you to store, edit, and synchronize phone data with a Windows-based PC. To download the correct version of PC Suite for your phone model

My phone has been attacked by malware. What should I do?

If you know or suspect that your phone has been attacked by the Cabir worm or other malware distributed via Bluetooth or MMS, please take it to Videocon Mobiles Authorized Service Centre (ASC) for inspection.